Air New Zealand, as you may have guessed, is the flag carrier airline of New Zealand. With a huge global network of passenger and cargo services, this airline flies across various destinations. The airline also provides its service in the New Zealand region. A member of Star Alliance, the airline is mainly popular for providing impeccable service in and around the Pacific Rim. The airline also has incredible services and lounge access for its passengers in different parts of the world. Though they have temporarily terminated some routes due to Covid-19, the airline is trying to re-open the routes to broaden their route network.
Travel Destination
Air New Zealand is a well-connected airline. It means that you can travel from one corner of the world to another with ease. So, what are the places you can visit with this airline? Let's take a look:
Auckland
Gisborne
Hamilton
Kerikeri
Napier
New Plymouth
Palmerston North
Rotorua
Taupō
Tauranga
Wellington
Whangārei
Blenheim
Christchurch
Dunedin
Hokitika, West Coast
Invercargill
Nelson
Queenstown
Timaru
Adelaide
Brisbane
Cairns
Gold Coast
Melbourne
Perth
Sunshine Coast
Sydney
Queensland
Tasmania
Bali
Fiji
Hawaii
New Caledonia
Niue
Rarotonga
Samoa
Tahiti
Tonga
Denver
Washington DC
Boston
New York City
Orlando
Memphis
Portland
Utah
Miami
Los Angeles
San Francisco
Houston
Chicago
Hawaii
Las Vegas
Beijing
Hong Kong
Osaka
Seoul
Shanghai
Singapore
Taipei
Tokyo
Vancouver
Ahmedabad
Chennai
New Delhi
Coimbatore
Hyderabad
Bengaluru
Kochi
Kolkata
Mumbai
Thiruvananthapuram
Visakhapatnam
Children travelling alone
Is your kid travelling all alone by himself or herself? Then the airline has a special service that can help your kid travel from one place to another without any hassle and in a comfortable way. Here are some aspects that you need to know about when you are looking forward to a service that helps your young one travel safely.
Is your kid travelling within the country? Then you need to make sure to check the government travel restrictions to know more. It is advisable to take help from our dedicated team at Fareorbitz who can guide you properly in understanding the various rules and guidelines related to the service of children travelling alone within the country.
You may wonder what about international travel. In the wake of the pandemic, the service is provided only to those countries which permit self-isolation or quarantine-free travel. Also, at the present moment Air New Zealand is not providing this service for the following regions:
Samoa
Niue
Shanghai Pudong
Seoul
Hong Kong
Taipei
How the airline operates
Certain measures are implemented to make sure that the child travelling alone does not face any kind of issues. These services are also provided so that parents can have peace of mind while their kids travel alone. Here are some points to know about:
The child travelling alone is given a special wristband after checking in at the airport
At different stages of their journey, the wristband is scanned by the airport and airline staff to make sure that everything goes smoothly
During the checking, five designated people also receive text messages
The text messages are sent during check-in at the airport, after the kid boards the plane, when the plane lands following which the kid is handed to the ground staff, and finally, when the designated person picks up the kid from the destination airport
Other points
What are the other things that you need to know about the service? Let's take a look:
The service is allowed for children between the age of 5 to 11 years. However, they will be allowed if they meet all the conditions of the unaccompanied minor service
Children under 5 years are not allowed to travel alone
Children from the age of 12 to 16 may opt for the service or can travel alone
The ticket for a child travelling alone is booked according to the adult fare
Upon cancelling the ticket, you can get a refund if you have a fully refundable ticket
In case of any change of plans, make sure to update the things like date, drop off and pick up details, etc
This service is not available for connecting flights.
In case of several impairments, children are not allowed to travel alone
In some cases, children with special needs can travel alone after getting a clearance certificate from the special medical team
Day of travel
You must take your kid through the process of travelling alone and teach them what to expect on the day of travel.
There are Special Assistance counter for kids to check-in
Ensure that your kid carries all the important documents required for the air travel
You can escort your kid to the departure gate at some airports The adult dropping off the kid needs to be at the airport until the plane takes off
Make sure to teach your kid to remain in their seat during travel and to ask for the cabin crew's help if they need anything
There are special meal options for kids on-board
The child can stay engaged with numerous entertainment options
Once the flight lands, the kid will be handed over to the designated person after verifying their ID
In case of delays due to unexpected reasons, the parents will receive periodical updates
The cabin crew can take care of the kid travelling alone but they won't be able to administer medicine. Hence, if your kid has a medical condition, teach them when to take their meds
Baggage policies
There are certain rules and regulations related to baggage that remain the same for the airlines. However, certain specific ones vary from one carrier to another. What are the baggage guidelines that you need to know about Air New Zealand? Let's take a look:
Check-in baggage
This is the type of luggage that you cannot carry with you in the cabin and you will have to check in so that they can be transported in the hold. Here are some points about this service that you need to know about:
The baggage allowance will be mentioned on your e-ticket when you directly fly with this airline. The allowance may change in case of connecting flights
The number of baggage or the weight depends on the travel class and the type of ticket you are booking. However, you can always increase your baggage allowance by paying a fee
If your bag is overweight, you will have to pay for the extra weight at the airport
The size of a bag is calculated by taking into consideration length, width and height
Smart baggage can only be checked in after the batteries are removed and carried in the cabin
Most sporting equipments are allowed as check-in luggage. However, if you have a piece of special equipment, make sure to contact the airline before travelling
Child fare includes the same allowance of baggage as adult fare
Adults can travel with two of these items - buggies, car seats, strollers, and/or booster seats
Aside from animals transported in cargo, passengers can book special services for the transportation of their pets
Carry-on baggage
What are the points you need to remember about carry-on bags? Take a look:
The weight, size, and number of the carry-in bags will depend on the travel class and ticket type
Besides a carry-in suitcase, a passenger can carry one personal item
Always make sure that your bags don't have the prohibited items that are restricted to carry in the cabin
You can take one stroller or car seat on board
Restricted items
Certain items are restricted that you cannot carry as check-in luggage. Here is a quick list:
Computers and computer equipment
Money
Jewellery
Precious metals
Silverware
Documents
Certificates
Fragile items
Samples
Camera or video camera
Travel documents
Passports
Odd-shaped items or items that are too heavy
Insufficiently packed items
Here is a list of other items that are restricted while you are travelling with the airline.
Liquid oxygen
Incapacitating substances
Disabling devices
Explosives
Electric shock weapons
Compressed gas
Aerosols other than toiletry or medical items
Hoverboard or mini-segway or similar items
Durian fruit
Tips during travel
Here are some important tips that can help in making your travel trouble-free and smooth:
Make sure that the destination is printed on your baggage tag
Always pack your bags properly to make sure there are no protruding parts
Put labels on your check-in baggage with your name and contact details clearly written on it
You can use identifying marks on your luggage
Travelling with pets
Are you planning to take an Air New Zealand flight to fly with your pet from one place to another? Then there are several things you need to know about. Cats, dogs, and small caged birds can be carried as check-in baggage on domestic flights. If you are transporting animals for profit or your pet is travelling alone, then there is a special cargo service that you can opt for
There are certain things that the airline can ask you when you are booking the service for your pet.
Name of pet
Pet's age
Weight of pet
Pet type
Weight of carrier or cage
There are also certain points that you should know about the animal pet carrier:
Three animals from the same litter and aged less than six months can travel in the same carrier. However, their combined weights shouldn't be above 14 kg
Two adult animals of comparable size can travel together. However, their weight should not exceed 14 kg
A single animal travelling in a carrier shouldn't weigh more than 14 kg
The carrier should have adequate ventilation
It should be leakage proof
It should be secured properly
Passengers also need to carry separate water and food carriers for their pets
There are some things that you need to remember on the day you are travelling with your pet:
Make sure to check in at least one hour before your flight's departure time
Your pet must be in their carrier
Every airport has its own set of regulations, make sure to follow them while travelling with pets
It is always advisable to make your pet-related bookings through us. We can help you in understanding the different rules and regulations related to travelling with pets in different countries.
Travel Classes
Air New Zealand has specially designed travel classes that help passengers get the utmost comfort while travelling. Let's take a look at the services that the different travel classes have to offer:
Economy Class
What are the different features of this travel class? Take a look at the various points that make this travel class distinctive from the others:
One carry-on bag and one check-in bag are allowed
Standard seat
Fresh and delicious cuisine and drinks
Special child's meal
Entertainment for kids
On-demand entertainment for passengers
Premium Economy
This travel class offers comfortable services at an affordable price. Here are the points to know about the Premium Economy class:
Two carry-on bag
Two check-in luggage
Customised leather seats
More personal space
Priority baggage
Priority boarding
Premium check-in
Complimentary cuisine, including wine
Child's mean and activity pack
On-demand entertainment options
Business Premier
This is the travel class that offers the ultimate comfort to travellers. Take a look at the features that make this travel class luxurious:
Two carry-on luggage
Three check-in bags
Lounge access
Luxury leather seats
Generous personal space
Premium check-in
Priority baggage
Priority boarding
Different delicious menu and drink options
On-demand entertainment
Child's menu
Child's activity pack
Booking and cancellation
Each airline has its own set of rules and regulations when it comes to managing, changing or cancelling booked flights. There are many points to know about the policies of Air New Zealand. Take a look:
In case you have a refundable ticket, you also get back your credit card payment fee
In certain types of tickets, there are no fees applied if the ticket is cancelled before departure
Third-party fees cannot be refunded
Your travel can get complicated, especially during international travel. That is why we are here to take care of all your travel needs. With our service, you won't have to worry about anything.
